“I fully accept that the bank needs to become more customer orientated. Therefore we are abandoning our policy of treating our customers like ATMs and being able to access their funds merely by pressing their buttons. Furthermore in order to achieve a significant breakthrough in our level of service we are even considering the possibility that our financial advisors could make the odd mistake in the customers’ favour for a change”
Stuck in the Middle with Malcolm
In the second article in this unique insight into the nation’s prime ministerial family Lucy ponders whether Malcolm’s greatness will ever be allowed to flourish fully or whether it will be left to her to do a Hillary.